PD Program Administrator Dec 2022

Position Description Position Title: Program Administrator Reports to: Program Manager Direct Reports: no Desert Rose Bahá’i Institute is a community-based centre of learning, guided by Bahá'i principles, that creates an atmosphere of spirituality which inspires artistic and educational development. The Program Administrator supports engaging, cost-efficient, high-quality events and activities while providing administrative assistance as required to the Institute. Specific responsibilities include (but are not limited to) the following: • Administers all aspects of online and onsite sessions and events, including participant communication, food services coordination, supplies requisition and session leader support. • Grows and expands company social media presence into new social media platforms, plus increases presence on existing platforms including Facebook and Instagram. • Creates and distributes engaging written or graphic content in the form of e-newsletters, web page, and social media messages. • Ensures brand consistency in marketing and social media messages. • Ensures databases are accurate and up to date. • Uploads and administers session information on the DRBI website. • Models behaviours that promote a culture of open communication, development, and trust. • Provides administrative support to the Program Manager. • Ensures a quality guest experience and superb customer relations. • Works with the operations team in ensuring that facilities are prepared, and relevant equipment thoroughly tested prior to each session, troubleshooting with the team as required. • Assists in the set-up and take-down of events and programs as appropriate. • This position may be performed remotely The ideal candidate: • Possesses a High School Diploma / GED or related experience. • 2-5 years of post-secondary work experience in related field. • Has ideally excelled in customer-service / front-facing roles. • Proficient in MS Office, and Word Press. The measures of success: • Customer satisfaction • Timely communications and updates to all platforms • Sessions delivered on time and within approved budget